Debit-Machine-Canada
ph: 1-800-915-6270
fax: 1-866-535-1747
info
Frequently asked questions
FAQ
How do I get an account?
Applying for a Merchant account is quick and easy:
You can submit an application online, by fax, calling Debit-machine-Canada.com or by meeting with a sales representative at your business location. Your application will be approved almost immediately.
Basic application information required:
• Name, address, and telephone
• Checking account (for funds to be deposited/withdrawn)
• Federal Tax ID (for Corporations, LLC's, and Partnerships), and your Social Security number (for Sole proprietorship)
• Type of business
• Credit card processing history, if applicable.
How long does the approval process take?
After you complete and return your Merchant Application, in most cases your account can be approved and running in little as 24 to 48 business hours.Depending upon
the industry it might take up to 7-10 business days.
What is a transaction fee?
The amount charged each time a transaction is submitted for authorization
What is a discount rate?
A discount rate is a percentage of each transaction charged to the merchant. The discount rate charge is adjusted based on the risk factor. When the credit is present at the time of sale the discount rate is the lowest and higher when the card is not present for it carries more risk of fraud and chargeback.
What is a pre-authorization?
A pre-authorization, or pre-auth, is a type of authorization that reserves (holds) a dollar amount on the customer's credit card for the merchant to process later, usually within 7-14 days.
What is a batch?
A batch contains all the transactions that occurred since the last batch was run. Typically, businesses "close out" their batches at the end of each business day.
What is a chargeback?
A chargeback is a debit to a merchant's account from a previous sales transaction. The reasons for chargebacks can be due to errors made by the merchant in the submission of their credit card transactions, non-authorized transactions and disputes from cardholders. When this occurs, your processor will send the merchant a "Sales Draft Copy Request" which asks for a copy of the receipt as proof that the cardholder authorized the sale. When you receive these notices, please respond to them within the timeframe indicated on the notice.
Why do I need a manual imprinter? When should I use a manual imprinter?
A manual imprinter should be used when one of the following events occur:
1.The point-of-sale terminal failed to read the magnetic stripe on the credit card.
2.The point-of-sale machine is not operational.
3.The proper authorization was not obtained or a voice authorization was obtained.
4.The credit card number is manually entered and/or keyed into the point-of-sale terminal.
An electronic printer was not used to print a receipt as a record of the transaction.
What types of credit cards can I accept?
We are a full service ISO that gives you the option to accept all types of credit cards. These cards include MasterCard®, Visa®, American Express®, Discover® Network and Debit Cards.
Do I have to change my bank account to receive my deposits?
No. you do not need to change bank account means all the transactions will be deposited in to your existing business account..
How will I receive the money for the credit cards I process?
It generally takes 24-48 hours after a batch is closed to receive the deposit into your checking account. Note: Business days are Mondays through Fridays, excluding holidays.
What is a transaction?
There are several categories of discount rates based on how the transaction is processed:
Card-Present, or "Swiped," Transactions
• A swiped-transaction occurs when the merchant "swipes" the credit card through a terminal or card reader and have the lowest discount rates.
Card-Not-Present Transactions
Card-not-present transactions occur when the merchant does not physically "swipe" the customer's card. There are two forms of card-not-present transactions:
• Keyed-transactions where the merchant "manually" keys-in the card number (e.g. mail order and telephone order)
• Internet transactions
These types of transactions have higher discount rate charges since the credit card is not present and the consumer does not sign a sales receipt.
What can I do to avoid chargebacks?
Telephone/Mail order and e-commerce orders may have a higher risk for chargebacks if you don't follow some of the guidelines for accepting Card Not Present transactions. The fact that you obtained an Authorization approval number does not mean that the transaction is a guarantee of payment. The authorization only tells you that the card is a valid credit card and that there is enough funds remaining on the card for the amount of the transaction.
The following are suggestions to reduce chargebacks relating to these particular transactions:
Authorize all transactions regardless of the dollar amount.
Establish an in-house system for tracking "problem credit card accounts" i.e. accounts that have experienced chargebacks in the past, for future cross-reference.
Only bill the customer for merchandise that has been shipped. Obtain an authorization and once the product or service is provided, only then should you complete the sale.
Keep detailed records of all order forms, shipment slips, delivery receipts, and customer information such as address, telephone number, delivery signature, pertinent invoices, and e-mail address.
Be wary of "transient" shipping addresses for individuals, i.e. motels, PO Boxes etc.
Indicate clearly on the sales documents whether the transaction occurred over the phone, by mail or over the Internet.
Credit your customers' account immediately if they have returned the merchandise or are disputing the charge.
Do address verification on suspicious orders, by calling the customer to confirm the order, and always send an email to notify the customer of the order.
Whenever possible, ship your products with a courier that can provide you with a signature for proof of delivery.
Copyright 2010 debit-machine-Canada.com. All rights reserved.PayPal is a Registred trade mark of PayPal Inc.Debit-machine-Canada is an affiliate of PayPal.
Debit-Machine-Canada
ph: 1-800-915-6270
fax: 1-866-535-1747
info
